Do you have Questions?  We have Answers!

Makeup Application Services

1.) How much is a makeover?

We've found that each makeover request is unique to the client's desires.  Please send a request via the contact page or call (804) 621-5053 to get more information regarding pricing.

2.) Is a retainer required?

Yes, a non-refundable retainer is required to reserve your appointment date and time.  The amount depends upon the services being rendered.  An invoice will be sent to your email once a date ant time has been requested.

3.) Does Jameelah Travel?

Yes, She does travel, however there may be a travel fee depending upon the location

4.) Do you offer Bridal Consultations?  Is there a retainer fee?

Yes, Bridal makeup services are not provided if a bridal consultation is not completed first.  

Yes, there is a nominal fee associated with bridal consultations

5.) Do I have to sign a bridal contract once I confirm?

Yes, all brides must sign a contract and pay a deposit towards all services being rendered.

6.) Will I have to sign a makeup application agreement/release?

Yes, a makeup application agreement/release will be sent to you via email to sign electronically prior to your appointment.

7.) How do I prepare for a makeover?

a.) Drink plenty of water a few days before your appointment to plump up the skin

b.) Pamper your skin (clean, exfoliate, tone and moisturize)

c.) GROOM YOUR EYEBROWS - You can have them waxed, tweezed or any other method, but having them groomed will shorten the time you have to be in the chair.  If your eyebrows are not groomed, you may incur an additional eyebrow sculpting fee.

d.) Get to your appointment on time

Virtual Classes

1.) Will I have to pay for the class in full at the time of purchase ?

Yes.  All virtual classes are paid in full at the time of purchase.

2.) Are the fees refundable or transferable?

After the class has been purchased, all fees are non-refundable and eligible for transfer due to a date and time change once.

3.) Can you reschedule a class?

You can reschedule only once.  If the rescheduled appointment is missed, you forfeit your purchase of the class.

4.) What if I am having technical or computer problems?

You are responsible for being able to connect to the link provided for the class.  There are no refunds or transfers of payments due to technical issues.

One-On-One Classes

1.) Will I have to pay for the class in full at the time of purchase ?

Yes.  All one-on-one classes are paid in full at the time of purchase.

2.) Will I have to sign a makeup application agreement/release?

Yes, a makeup application agreement/release will be sent to you via email to sign electronically prior to your appointment.

3.) Is the payment refundable or transferable?

After the class has been purchased, all fees are non-refundable and eligible for transfer only due to a date and time change one time only.

4.) Can you reschedule a class?

You can reschedule only once.  If the rescheduled appointment is missed, you forfeit your purchase of the class.

5.) Can I come to you?

Yes, I can come to you, however, a travel fee will apply depending upon the mileage.

Live Classes

1.) Will I have to pay for the class in full at the time of purchase ?

Yes.  All live classes are paid in full at the time of purchase.

2.) Is the payment refundable or transferable?

After the class has been purchased, all fees are non-refundable and are not eligible for transfer.

Shopping

1.) How long will it take for me to receive products/books being shipped?

Orders are normally shipped between 7-10 business days. Our business days are Monday - Friday (not including holidays or weekends).  During the launch and special promotions, shipping may take a little longer.  Please be patient with us.  A shipping confirmation with tracking number will be sent once the order is processed.

Jameelah Scott Makeup Artistry and Just Loving ME Lipstick does not ship to APO addresses or outside of the United States at this time.

2.) I changed my mind.  I used the wrong address. I want more.  Can I change or cancel my order?

Orders CANNOT be cancelled or changed once the order is placed for any reason.  Be sure that you are certain of what you want to order, the quantity of your order, the address the order should be sent to and all other details before submitting. 

3.) Can the products/ books be shipped to a separate address?

Yes.  Just enter the address you would like the book shipped to in the Shipping address section of the order form.  Please keep in mind that even though you may be shipping to a different address, the billing address/zip code must match the address that is registered at the bank for the card you are using.

4.) How do I return?

Our clients and customers are our number one priority.  Your satisfaction is very important to us!

We will gladly replace any item that may have been damaged during shipping if you contact us within 5 days of the delivery date.

At this time, we are unable to offer any refunds, returns or exchanges for any other reasons.

If you have a damaged item please contact customer service at jsthemua@gmail.com and we will get it resolved asap! 

Items can only be replaced with the originally purchased item.

5.) Can I use a mail forwarding service?

You can, however, please note that items shipped using a mail forwarding service are not eligible for replacements of any kind.  

Privacy

Your Privacy is of utmost importance to us.  Your personal information is never sold and is protected for your safety.